Terms of Service

Last updated: August 11, 2025

Contents

Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the website, services, and applications provided by Pale Traverse ("we," "our," or "us"), a recruitment company incorporated in England and Wales.

By accessing our website, using our services, or registering with us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Pale Traverse. We may modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Company Information

Company Name: Pale Traverse
Registered Address: 25 Cavendish Square, London W1G 0PN, United Kingdom
Website: pale-traverse.com
Email: [email protected]
Phone: +44 20 7495 8000

Pale Traverse is a professional recruitment and HR consultancy company operating under UK employment law and regulations. We are committed to ethical recruitment practices and compliance with all applicable legislation.

Services Description

Pale Traverse provides the following services:

Recruitment Services

  • Permanent recruitment for full-time positions
  • Contract and temporary staffing solutions
  • Executive search and senior-level recruitment
  • Talent pipeline development and management

Outstaffing Services

  • Dedicated remote team deployment
  • Extended team management
  • Project-based staffing solutions
  • Scalable workforce solutions

HR Consulting

  • Recruitment process optimisation
  • HR strategy development
  • Talent management consulting
  • Employment law guidance

Additional Services

  • Career counselling and guidance
  • Skills assessment and testing
  • Market intelligence and reporting
  • Training and development recommendations

User Responsibilities

All users of our services must:

Provide Accurate Information

  • Ensure all information provided is truthful, current, and complete
  • Update information promptly when circumstances change
  • Not misrepresent qualifications, experience, or circumstances

Comply with Laws and Regulations

  • Adhere to all applicable UK employment laws
  • Respect intellectual property rights
  • Not engage in discriminatory practices
  • Comply with data protection regulations

Maintain Professional Standards

  • Conduct all interactions professionally and respectfully
  • Not use our services for illegal or unethical purposes
  • Respect confidentiality of shared information
  • Not interfere with the proper functioning of our services

Client Terms

Specific terms applicable to clients engaging our recruitment services:

Service Engagement

  • Clients must provide accurate job descriptions and requirements
  • Essential criteria must be clearly communicated
  • Any changes to requirements must be communicated promptly
  • Clients must provide timely feedback on presented candidates

Exclusive and Non-Exclusive Arrangements

  • Terms of exclusivity will be agreed in writing for each assignment
  • Clients must honour exclusivity agreements where applicable
  • Non-exclusive arrangements allow multiple recruitment partners

Interview and Selection Process

  • Clients must conduct fair and non-discriminatory selection processes
  • Reasonable notice must be given for interview scheduling
  • Feedback must be provided within agreed timeframes
  • Employment decisions must comply with UK employment law

Recruitment Guarantees

  • Replacement guarantees apply as specified in individual agreements
  • Standard guarantee periods are clearly defined
  • Refund policies are outlined in service agreements

Candidate Terms

Specific terms applicable to candidates using our services:

Registration and Profile

  • Candidates must provide accurate CV and career information
  • All qualifications and experience must be verifiable
  • Right to work in the UK must be established
  • References must be accurate and contactable

Job Applications and Submissions

  • Consent is required before submitting your details to clients
  • You may withdraw consent for specific opportunities
  • We will not submit you for roles without your knowledge
  • Multiple applications to the same client will be coordinated

Interview Participation

  • Candidates must attend confirmed interviews
  • Reasonable notice must be given if cancellation is necessary
  • Professional conduct is expected throughout the process
  • Feedback should be provided after interviews

Offer Management

  • Job offers must be communicated through Pale Traverse
  • Salary negotiations should involve our consultants
  • Acceptance or decline of offers should be prompt
  • Notice periods must be honoured with current employers

Fees and Payment

Client Fees

Recruitment fees are charged to client companies as follows:

  • Permanent placements: Percentage of annual salary as agreed
  • Contract placements: Margin on hourly/daily rates
  • Executive search: Fixed fee or percentage arrangement
  • Retained searches: Fees payable in stages

Payment Terms

  • Invoices are payable within 30 days of issue
  • Late payment charges may apply as per agreement
  • All fees are exclusive of VAT where applicable
  • Refunds are provided in accordance with guarantee terms

Candidate Fees

Our services to candidates are provided free of charge. We do not charge candidates for:

  • Registration and profiling
  • Job searching and matching
  • Interview arrangement and coordination
  • Career advice and guidance

Intellectual Property

Our Intellectual Property

All content on our website and in our services is protected by intellectual property rights, including:

  • Website design, layout, and functionality
  • Company logos, trademarks, and branding
  • Proprietary recruitment methodologies
  • Database structures and candidate information systems
  • Marketing materials and communications

User-Provided Content

When you provide content to us (CVs, profiles, etc.), you:

  • Retain ownership of your personal information
  • Grant us licence to use the information for recruitment purposes
  • Warrant that you have the right to share the information
  • Agree not to infringe third-party intellectual property rights

Restrictions on Use

You may not:

  • Copy, modify, or distribute our proprietary content
  • Use our branding or trademarks without permission
  • Extract data from our systems for commercial use
  • Reverse engineer our technology or processes

Confidentiality

Confidentiality is fundamental to our business relationships:

Our Obligations

  • Protect all personal and commercial information shared with us
  • Use information only for agreed recruitment purposes
  • Implement appropriate security measures
  • Not disclose confidential information without consent

Your Obligations

  • Keep confidential any information shared during the recruitment process
  • Not share details of other parties involved in recruitment
  • Respect commercial sensitivity of client information
  • Not use confidential information for personal advantage

Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available through no breach of these terms
  • Was known prior to disclosure
  • Is required to be disclosed by law
  • Is authorised for disclosure in writing

Limitation of Liability

Service Limitations

While we strive to provide excellent service, we cannot guarantee:

  • Successful placement for every candidate or role
  • Specific timelines for recruitment completion
  • Continuous availability of our website or services
  • Error-free operation of all systems

Exclusions of Liability

To the fullest extent permitted by law, we exclude liability for:

  • Indirect, special, or consequential damages
  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Third-party actions or decisions

Liability Cap

Our total liability for any claim shall not exceed:

  • For clients: The fees paid for the specific service in question
  • For candidates: £1,000 in aggregate
  • This cap applies regardless of the legal theory of liability

Statutory Rights

Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Other matters that cannot be excluded by law

Termination

Termination by Users

You may terminate your relationship with us at any time by:

  • Notifying us in writing of your intention to terminate
  • Requesting removal of your information from our systems
  • Ceasing to use our services

Termination by Pale Traverse

We may terminate or suspend services if you:

  • Breach these Terms of Service
  • Provide false or misleading information
  • Engage in illegal or unethical conduct
  • Fail to pay agreed fees (for clients)

Effect of Termination

Upon termination:

  • Your right to use our services immediately ceases
  • We will cease active promotion of your profile (candidates)
  • Outstanding obligations remain in force
  • Data retention is governed by our Privacy Policy

Survival of Terms

The following provisions survive termination:

  • Payment obligations
  • Confidentiality requirements
  • Intellectual property rights
  • Limitation of liability

Governing Law and Jurisdiction

Applicable Law

These Terms are governed by and construed in accordance with English law. Any disputes arising from or relating to these Terms or our services shall be subject to English law.

Jurisdiction

Any legal proceedings relating to these Terms shall be brought exclusively in the courts of England and Wales. You consent to the jurisdiction of these courts and waive any objection to venue.

Dispute Resolution

Before pursuing legal action, we encourage parties to:

  • Attempt to resolve disputes through direct negotiation
  • Consider alternative dispute resolution methods
  • Engage in good faith discussions to find mutually acceptable solutions

Changes to These Terms

Modification Rights

We reserve the right to modify these Terms at any time. Changes may be made to:

  • Reflect changes in our services or business practices
  • Comply with new legal requirements
  • Improve clarity or enforceability
  • Address security or operational concerns

Notification Process

When we make significant changes, we will:

  • Update the "Last updated" date at the top of these Terms
  • Notify registered users via email
  • Display a notice on our website
  • Provide a reasonable period to review changes

Acceptance of Changes

Continued use of our services after changes are posted constitutes acceptance of the new Terms. If you do not agree to the changes, you should discontinue using our services.