Privacy Policy

Introduction

Pale Traverse ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pale-traverse.com, use our services, or interact with us.

We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a UK-based recruitment company, we take data protection seriously and maintain high standards for handling personal information.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, work experience, skills, qualifications
• Application Information: CV/resume, cover letters, references, portfolio materials
• Communication Records: Messages, emails, and other communications with us
• Service Preferences: Your recruitment preferences, job alerts, newsletter subscriptions

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device information
• Usage Information: Pages visited, time spent on pages, links clicked, referral sources
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: As described in our Cookie Policy

Information from Third Parties

We may receive information about you from:

• Professional networking sites (with your consent)
• References and former employers (with your consent)
• Background check providers (where legally permitted)
• Client companies when they refer candidates

How We Use Your Information

We process your personal information for the following purposes:

Recruitment Services

• Matching candidates with suitable job opportunities
• Assessing candidate suitability for specific roles
• Facilitating interviews and the hiring process
• Providing career guidance and advice
• Building and maintaining our talent database

Business Operations

• Responding to enquiries and providing customer service
• Processing newsletter subscriptions and communications
• Improving our services and website functionality
• Conducting market research and analysis
• Maintaining business records and compliance

Legal Compliance

• Meeting regulatory requirements in recruitment
• Conducting right-to-work checks (where applicable)
• Fulfilling legal obligations and protecting legal rights
• Preventing fraud and ensuring security

Information Sharing

We may share your information in the following circumstances:

With Client Companies

With your explicit consent, we share relevant candidate information with potential employers, including CVs, professional qualifications, and assessment results.

Service Providers

We may share information with trusted service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communications
• Background checking services
• Technical support and analytics
• Legal and professional advisory services

Legal Requirements

We may disclose information when required by law, court order, or regulatory authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of our business, personal information may be transferred to the new entity, subject to the same privacy protections.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access, use, or disclosure
• Accidental loss, destruction, or damage
• Unlawful processing or transfer

Our security measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to take precautions when sharing personal information online.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

Access and Portability

• Right of Access: Request a copy of the personal information we hold about you
• Right to Data Portability: Request your data in a portable format

Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (where legally permissible)

Processing Limitations

• Right to Restrict Processing: Request limitation of how we process your information
• Right to Object: Object to processing based on legitimate interests or for marketing purposes

Consent Withdrawal

Where processing is based on consent, you have the right to withdraw your consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Information" section below. We will respond to your request within one month, unless the request is complex or we receive numerous requests.

Right to Complain

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately. Visit ico.org.uk for more information.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Active Candidates: Information is retained while you remain engaged with our services
• Inactive Candidates: CVs and contact information retained for up to 7 years for potential future opportunities
• Client Information: Retained for the duration of our business relationship plus 7 years for legal compliance
• Website Analytics: Typically retained for 26 months
• Marketing Communications: Until you unsubscribe or opt out

When determining retention periods, we consider:

• The purpose for which we collected the information
• Legal and regulatory requirements
• The nature and sensitivity of the information
• Potential risks from unauthorised use or disclosure

International Transfers

We primarily process and store personal information within the United Kingdom. However, some of our service providers may be located outside the UK and European Economic Area (EEA).

When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by UK authorities
• Binding corporate rules
• Certification schemes

We will not transfer your personal information to countries or organisations that do not provide adequate protection unless we have your explicit consent or the transfer is necessary for the performance of our services.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide personal information through our website or services.

If we discover that we have collected personal information from a child under 16, we will take steps to delete the information promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have subscribed to our communications
• Display a prominent notice on our website
• Obtain your consent for material changes that affect how we use your information

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters, please call us directly.